Summary
Today public authorities need to provide better services with fewer resources. Citizens require accessible, user-friendly, personalised, and integrated public services that match their needs and circumstances. At the same time, trust in the public sector deteriorates. We argue the solution rests in enhancing existing relevant EU work (on policies, models, frameworks, roadmaps etc) by adopting best research and practice (e.g. in public service co-creation) and by exploiting relevant technologies particularly mobile apps, virtual assistants (chatbots), knowledge graphs, and linked data.
We acknowledge that for many years, the EU is providing useful practical advice including frameworks (e.g. EIF), models (e.g. CPSV), architectures (e.g. EIRA), roadmaps, etc. These however are not directly applicable anymore as they do not incorporate the latest research and practice, e.g. in public service co-creation. Similarly, research is not related to EU work and practice is not related to research.
The vision of the inGov project is to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders' collaboration in co-producing inclusive and accessible Integrated Public Services (IPS) thus increasing trust and satisfaction. For that purpose, multidisciplinary scientific methods will be used including design science, multiple case study and variants of the technology acceptance model. The project results will be piloted in Malta to modernise the digital family household public service (affecting 200,000 households), in Austria to deploy IPS for collecting tourism tax (affecting 3,200 accommodation providers), in Greece to digitise the disabled card renewal service (benefiting 11,500 disabled, low-income citizens) and in Croatia to create AI-driven virtual assistants and services (affecting 32,000 citizens). We aim to feed our results back to EU policies hence achieving alignment between policies, research and practice.
We acknowledge that for many years, the EU is providing useful practical advice including frameworks (e.g. EIF), models (e.g. CPSV), architectures (e.g. EIRA), roadmaps, etc. These however are not directly applicable anymore as they do not incorporate the latest research and practice, e.g. in public service co-creation. Similarly, research is not related to EU work and practice is not related to research.
The vision of the inGov project is to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders' collaboration in co-producing inclusive and accessible Integrated Public Services (IPS) thus increasing trust and satisfaction. For that purpose, multidisciplinary scientific methods will be used including design science, multiple case study and variants of the technology acceptance model. The project results will be piloted in Malta to modernise the digital family household public service (affecting 200,000 households), in Austria to deploy IPS for collecting tourism tax (affecting 3,200 accommodation providers), in Greece to digitise the disabled card renewal service (benefiting 11,500 disabled, low-income citizens) and in Croatia to create AI-driven virtual assistants and services (affecting 32,000 citizens). We aim to feed our results back to EU policies hence achieving alignment between policies, research and practice.
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More information & hyperlinks
| Web resources: | https://cordis.europa.eu/project/id/962563 |
| Start date: | 01-01-2021 |
| End date: | 31-03-2024 |
| Total budget - Public funding: | 3 287 000,00 Euro - 3 287 000,00 Euro |
Cordis data
Original description
Today public authorities need to provide better services with fewer resources. Citizens require accessible, user-friendly, personalised, and integrated public services that match their needs and circumstances. At the same time, trust in the public sector deteriorates. We argue the solution rests in enhancing existing relevant EU work (on policies, models, frameworks, roadmaps etc) by adopting best research and practice (e.g. in public service co-creation) and by exploiting relevant technologies particularly mobile apps, virtual assistants (chatbots), knowledge graphs, and linked data.We acknowledge that for many years, the EU is providing useful practical advice including frameworks (e.g. EIF), models (e.g. CPSV), architectures (e.g. EIRA), roadmaps, etc. These however are not directly applicable anymore as they do not incorporate the latest research and practice, e.g. in public service co-creation. Similarly, research is not related to EU work and practice is not related to research.
The vision of the inGov project is to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders' collaboration in co-producing inclusive and accessible Integrated Public Services (IPS) thus increasing trust and satisfaction. For that purpose, multidisciplinary scientific methods will be used including design science, multiple case study and variants of the technology acceptance model. The project results will be piloted in Malta to modernise the digital family household public service (affecting 200,000 households), in Austria to deploy IPS for collecting tourism tax (affecting 3,200 accommodation providers), in Greece to digitise the disabled card renewal service (benefiting 11,500 disabled, low-income citizens) and in Croatia to create AI-driven virtual assistants and services (affecting 32,000 citizens). We aim to feed our results back to EU policies hence achieving alignment between policies, research and practice.
Status
SIGNEDCall topic
DT-GOVERNANCE-05-2018-2019-2020Update Date
27-10-2022
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H2020-EU.3.6. SOCIETAL CHALLENGES - Europe In A Changing World - Inclusive, Innovative And Reflective Societies
H2020-EU.3.6.2.2. Explore new forms of innovation, with special emphasis on social innovation and creativity and understanding how all forms of innovation are developed, succeed or fail
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Organisations
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| UNI SYSTEMS SYSTIMATA PLIROFORIKIS MONOPROSOPI ANONYMI EMPORIKI ETAIRIA (Coördinator)
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| AMT DER NIEDEROSTERREICHISCHEN LANDESREGIERUNG
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| DELOITTE CONSULTING SRL SOCIETA BENEFIT
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| ETHNIKO KENTRO EREVNAS KAI TECHNOLOGIKIS ANAPTYXIS (CERTH)
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| GRAD BJELOVAR
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| KATHOLIEKE UNIVERSITEIT LEUVEN
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| MALTA INFORMATION TECHNOLOGY AGENCY
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| PERIFERIA THESSALIAS
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| RIDE TECHNOLOGIES DOO
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| UBITECH LIMITED
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| UNISYSTEMS LUXEMBOURG SARL
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| UNIVERSITAT FUR WEITERBILDUNG KREMS
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| UNIVERSITY OF MACEDONIA