RESPONSIVE | Increasing responsiveness to citizen voice in social services across Europe

Summary
The RESPONSIVE project aims to enhance the responsiveness of Europe’s social services to input from diverse citizens. It wants to increase the impact of citizen voice on the approaches, organisation and delivery of three types of social service: disability and mental health, child protection and services for youth at risk.

The project will help social services and EU policy structures to better understand, utilise and innovate with the knowledge, experiences and ideas of citizens through six core objectives:

1. Analyse the normative, legal, policy and practice contexts at local, national and EU level shaping how social services respond to the perspectives of diverse citizens
2. Assess the range, inclusivity, operation and impact of official channels of citizen input in social services (advisory groups, consultations, complaints, evaluation mechanisms)
3. Analyse the range, goals, content and approaches of public actions by citizens to change social services (protests, campaigns, social media, social enterprise, artistic production)
4. Identify the factors shaping changes by social services in response to the input of diverse citizens who use social services
5. Co-design and test tailored innovations for citizens, civil society groups, social services and policymakers to significantly expand the utilisation of different sources of citizen knowledge by social services at different levels
6. Promote uptake of innovations through dissemination of project results

This qualitative research project will be conducted in Austria, Denmark, France, Poland, Portugal and Romania by an interdisciplinary and multisectoral consortium of six research organisations, three civil society organisations, two social services departments and an international network of social work practitioners.
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More information & hyperlinks
Web resources: https://cordis.europa.eu/project/id/101095200
Start date: 01-03-2023
End date: 28-02-2026
Total budget - Public funding: 3 038 596,00 Euro - 3 038 596,00 Euro
Cordis data

Original description

The RESPONSIVE project aims to enhance the responsiveness of Europe’s social services to input from diverse citizens. It wants to increase the impact of citizen voice on the approaches, organisation and delivery of three types of social service: disability and mental health, child protection and services for youth at risk.

The project will help social services and EU policy structures to better understand, utilise and innovate with the knowledge, experiences and ideas of citizens through six core objectives:

1. Analyse the normative, legal, policy and practice contexts at local, national and EU level shaping how social services respond to the perspectives of diverse citizens
2. Assess the range, inclusivity, operation and impact of official channels of citizen input in social services (advisory groups, consultations, complaints, evaluation mechanisms)
3. Analyse the range, goals, content and approaches of public actions by citizens to change social services (protests, campaigns, social media, social enterprise, artistic production)
4. Identify the factors shaping changes by social services in response to the input of diverse citizens who use social services
5. Co-design and test tailored innovations for citizens, civil society groups, social services and policymakers to significantly expand the utilisation of different sources of citizen knowledge by social services at different levels
6. Promote uptake of innovations through dissemination of project results

This qualitative research project will be conducted in Austria, Denmark, France, Poland, Portugal and Romania by an interdisciplinary and multisectoral consortium of six research organisations, two civil society organisations, two social services departments and an international network of social work practitioners.

Status

SIGNED

Call topic

HORIZON-CL2-2022-DEMOCRACY-01-02

Update Date

09-02-2023
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Horizon Europe
HORIZON.2 Global Challenges and European Industrial Competitiveness
HORIZON.2.2 Culture, creativity and inclusive society
HORIZON.2.2.1 Democracy and Governance
HORIZON-CL2-2022-DEMOCRACY-01
HORIZON-CL2-2022-DEMOCRACY-01-02 The future of democracy and civic participation