Summary
Cleverly, through the COALA project, is building a Cloud Based, AI Driven Customer Support Assistant that takes advantage of historical customer service data to build an assistant that helps customers reply to emails and non-conversational queries from customers. By leveraging its proprietary Knowledge Powered Recommendation Technology, Cleverly is in a privileged position to tackle these issues and use the COALA technology not only for email but also to conversational interactions (chat), applying a 20% increase in employees efficiency and productivity.
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More information & hyperlinks
| Web resources: | https://cordis.europa.eu/project/id/957027 |
| Start date: | 02-11-2020 |
| End date: | 01-03-2022 |
| Total budget - Public funding: | - 128 750,00 Euro |
Cordis data
Original description
Cleverly, through the COALA project, is building a Cloud Based, AI Driven Customer Support Assistant that takes advantage of historical customer service data to build an assistant that helps customers reply to emails and non-conversational queries from customers. By leveraging its proprietary Knowledge Powered Recommendation Technology, Cleverly is in a privileged position to tackle these issues and use the COALA technology not only for email but also to conversational interactions (chat), applying a 20% increase in employees efficiency and productivity.Status
TERMINATEDCall topic
INNOSUP-02-2019-2020Update Date
27-10-2022
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