Tracking the Expression of Annoyance in Call Centers

Summary

This is a publication. If there is no link to the publication on this page, you can try the pre-formated search via the search engines listed on this page.

Authors: Jon Irastorza, María Inés Torres

Journal title: Topics in Intelligent Engineering and Informatics

Journal publisher: Springer International Publishing

Published year: 2018

Published pages: 131-151

DOI identifier: 10.1007/978-3-319-95996-2_7