Design Options Paper

Design Options Paper, Month of delivery: 12, Type: R, Dissemination Level: PU DOP will include the following sections: - What is Service Design/ User Centred Design - Why service design is important for innovation programmes - Service design process for designing user friendly innovation programmes - How to use service design to improve an Innovation Programme - How to use service design to design an Innovation Programme - How to use service design to evaluate an Innovation Programme - Innovation Programme Service Design Toolkit with guidelines on how to use it and practical tips - Description of the Pilots in Greece, UK, Poland: How we used the process to measure and improve the satisfaction level of the stakeholders that participated in the local Innovation Programmes. Lessons learnt - Case studies on user friendly innovation support programmes