Catalogue (report) of user and beneficiary profiles for tool development for task 5.4

In this deliverable, end-users and customers of the U-CERT services and the EPB Center are identified and categorised; initially at the level of partner countries, and pilot cases, then on a broader scale, i.e. beyond the consortium. Second, their needs are collected and analysed in the context of different business models by ethnographic approaches – interviews, focus groups, and participant observation. This will provide an in-depth feedback for designing an optimal and sustainable user-friendly renovation model, which will be easily adapted according to different cases and stakeholders’ groups. Finally, functionalities to be implemented as part as Task 5.4 are defined according to user needs and expectations. In addition, usability of the tools is ensured by designing together with clients and not only for clients makes building occupants more triggered to apply the U-CERT approach on their building instead being pushed by the national regulations or suppliers.