Guidelines to investigate users' perception about energy community

Going beyond the rather static divisions between regulators from the supply side eg energy utilities municipalities policy makers etc and the customers from the demand side eg building owners occupants managers etc this deliverable D22 lays the foundation to explore the perception of key relevant stakeholder groups as mentioned in section 131 on the NRG2peers energy community understandability usability reliability userfriendliness costeffectiveness decisiondriving potential etc through a combination of qualitative and quantitative usercentred approaches ie questionnaires focus groups and interviews Social Science and Humanities SSH have the potential to make energy more intuitive and influence customers towards more responsible behaviours The key idea is to understand the users perspectives and to include them in making and improving the set up and uptake of energy communities IRIUL will set up the structure for interaction with the different NRG2peers users groups and test it in selected pilot sites with the national associations representing the full range of stakeholders This will be done in ethnographic pilot Lue first from IRIUL and in the Dutch Pilot Sites by DW and this will be the basis for ethnographic research in all the other pilot sites For an EUwide application the interaction strategy will be finetuned based on this onfield tests training for case holders will be prepared with clear guidelines and protocols how to conduct basic ethnographic inquiries will be given to the case holders