Report on quality assurance and assessment for Helpdesk

Summary
Evaluation Quality Assurance and Assessment EQAA system has two basic elements quality assurance and quality assessment to ensure if the quality requirements for Helpdesk as service are fulfilled
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Web resources: https://ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e5ef4d1eb1&appId=PPGMS
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