Report with the technical and functional specification for generic chatbot and vocal assistant for e-commerce website/mobile apps.

Summary
Report with the technical and functional specification for generic chatbot and vocal assistant for e-commerce website/mobile apps developped in task 4.1
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Web resources: https://www.ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e5bec4d9a0&appId=PPGMS
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