The human likeness of government chatbots-An empirical study from Norwegian municipalities

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Authors: Asbjørn Følstad, Anna Grøndahl Larsen, Nina Bjerkreim-Hanssen

Journal title: Proceedings of the International Conference on Electronic Government - EGOV2023

Journal publisher: Springer

Published year: 2023

DOI identifier: 10.1007/978-3-031-41138-0_8