Burdens, Sludge, Ordeals, Red tape, Oh My!: A User's Guide to the Study of Frictions

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Authors: Jonas K. Madsen, Kim S. Mikkelsen, Donald P. Moynihan

Journal title: Public Administration

Journal publisher: Wiley-Blackwell

Published year: 2020

DOI identifier: 10.1111/padm.12717

ISSN: 0033-3298