A Business Guide to Service Level Agreements: How to be a well-advised user of cloud services

This report is a user-friendly guide to the legal, technical and socio-economic frameworks, regulations and compliance aimed at facilitating the uptake of SLAs in the private sector. The Guide will also include a checklist and possible adoption roadmaps. In order to serve cloud customers as effectively as possible, it will be constantly polished and integrated with feedback, including from training services.