A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

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Authors: Minsu Cho, Minseok Song, Carlos Müller, Pablo Fernandez, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz-Cortés

Journal title: Business Process Management Forum

Journal number: 297

Journal publisher: Springer International Publishing

Published year: 2017

Published pages: 19-35

DOI identifier: 10.1007/978-3-319-65015-9_2

ISBN: 978-3-319-65014-2