HiSea auditing procedures manual

The maintenance of a complex service chain such as the one that is being proposed requires the definition and maintenance of periodic audits to the system in order to adopt the required corrective and preventive measures that arrive after the analysis of the failures records or inefficiency records. The objective of this deliverable is to define appropriate auditing procedures aiming to keep a continuous verification of the service quality. These auditing procedures will take into consideration specific requirements to improve the quality of the services following three steps: 1) procedures; 2) indicators for each procedure and 3) quantification of each indicator.