Summary
The service frontend (e.g. desktop, web, mobile) is a key component of any service. Through the frontend users have access to the service. So its level of acceptance is closely related with the service capability to properly answer to the user’s questions but also with its design and effectiveness. In this context this is a critical service component that must be developed in close cooperation with potential users to ensure that the required functionalities are integrated and that the information is delivered in the most comprehensive way (e.g. content, formats, design, etc.). This task will be focused on preparing some service mock-ups (e.g. web and mobile clients) to enable an informed exchange of ideas with different potential users that lead to a first draft of how the services looks like.
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