Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research

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Authors: Anna Hermes, René Riedl

Journal title: HCII 2021: HCI in Business, Government and Organizations

Journal publisher: Springer

Published year: 2021

Published pages: 71–89

DOI identifier: 10.1007/978-3-030-77750-0_5

ISBN: 978-3-030-77750-0