Service Portfolio Processes Definition and SLA Template Set

Summary
describes the new processes for maintenance and management of the CDI Service Portfolio, including templates for CDI Service Definition, Service Level Agreements and the overall Service Catalogue.
More information & hyperlinks
Web resources: https://www.ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e5a1a5c2c5&appId=PPGMS
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