Data analytics methods to measure service quality: A systematic review

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Authors: Gkioka, Georgia*, Bothos, Thimios, Magoutas, Babis, Mentzas, Gregoris

Journal title: Intelligent Decision Technologies

Journal number: vol. 17, no. 4

Journal publisher: IOS Press

Published year: 2023

Published pages: pp. 1007-1029

DOI identifier: 10.3233/idt-230363

ISSN: 1872-4981