Enhancing cross-border mobility by adopting a user journey approach for digital public services

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Authors: Nathan Da Silva Carvalho; Nikos Vasilakis; Lucy Temple; Petros Christopoulos; Ipek Koeysurenbars; Michaela Pfeiffer; Matiss Veigurs

Journal title: Proceedings of the 24th Annual International Conference on Digital Government Research

Journal number: 16

Journal publisher: Association for Computing Machinery

Published year: 2023

Published pages: 165–171

DOI identifier: 10.1145/3598469.3598487

ISBN: 979-8-4007-0837-4