Digital services evaluation methodology

As digital services continue to shape our modern world, evaluating their efficacy and optimizing user experiences become paramount. This deliverable will focus on the introduction of innovative evaluation methodology designed to comprehensively assess and improve digital services.It will focus on the framework for evaluating the quality, performance, and user satisfaction of digital services through existing literature and case studies.The methodology will have a Framework Design with multidimensional approaches with criteria for the evaluation of user needs and solutions efficiency and effectiveness.