SLA defined and agreed with customers

Summary
SLAs defined in WP1 shall be signed and finally agreed with users. This SLAs shall be the baseline to preliminary commercial contracts at M24. Deliverable will be updated at M18 and M28.
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Web resources: https://ec.europa.eu/research/participants/documents/downloadPublic?documentIds=080166e5ccb8afeb&appId=PPGMS
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