Effect of gender and call duration on customer satisfaction in call center big data

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Authors: Llimona, Quim / Luque, Jordi / Anguera, Xavier / Hidalgo, Zoraida / Park, Souneil / Oliver, Nuria

Journal title: Proc. INTERSPEECH 2015

Journal publisher: International Speech Communication Association

Published year: 2015

Published pages: 1825-1829

ISSN: 1990-9772