Automatic Speech Feature Learning for Continuous Prediction of Customer Satisfaction in Contact Center Phone Calls

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Authors: Carlos Segura, Daniel Balcells, Martí Umbert, Javier Arias, Jordi Luque

Journal title: Advances in Speech and Language Technologies for Iberian Languages

Journal publisher: Springer International Publishing

Published year: 2016

Published pages: 255-265

DOI identifier: 10.1007/978-3-319-49169-1_25

ISBN: 978-3-319-49169-1